Lead Community Manager & Content Specialist

Los Angeles, CA  |  Mar 2023 – Present 

•     Built and managed player communities for Lynked: Banner of the Spark and We Gotta Go across Discord and Steam.

•     Produced multi-platform video content that generated viral moments and millions of impressions.

•     Storyboarded, captured, and edited game trailers and deep-dive videos, including features in the Wholesome

•     Direct, Future Games Show, and Summer Game Fest; provided game capture for the Nintendo Direct.

•     Wrote and copyedited announcements, blogs, and press releases.

•     Planned and produced developer livestreams on Steam, Twitch, and YouTube.

•     Managed content creator relations, private beta playtests, and community events.

•     Programmed a custom Discord bot for channel customization and automated news posting.

•     Co-developed a bug and sentiment tracking tool across Discord and the player support page.

•     Contributed as a narrative designer, writing the majority of dialogue for Lynked: Banner of the Spark.

Senior Community Manager

Santa Monica, CA  |  Jul 2021 – Feb 2023

•     Built and managed the player community for Fangs, the studio's debut title.

•     Defined the studio's brand voice and owned all public-facing communications.

•     Ran player surveys and compiled sentiment reports to directly inform development decisions.

•     Streamlined internal publishing workflows, improving cross-team deliverable efficiency.

•     Organized community events, playtests, focus groups, and mentorship programs.

•     Hosted livestreams, including episodes with Steve 'Guinsoo' Feak, pioneer of the MOBA genre.

Community Manager (Lead)

Irvine, CA  |  Jul 2019 – Jul 2021

•     Led a team of designers, writers, and capture artists to execute content strategy.

•     Established global brand voice, visual identity, and content style for Phantasy Star Online 2 and New Genesis.

•     Partnered with the Xbox Social and Game Pass teams on cross-promotional campaigns, including Xbox Wire articles and video features.

•     Drove community growth through influencer and content creator collaborations.

•     Compiled sentiment reports and content plans to align publishing with player interests.

Community Manager

Tustin, CA  |  Mar 2018 – Jul 2019

•     Managed player communities across Brazil, Europe, and North America for CABAL Online.

•     Executed social media campaigns, livestreams, sweepstakes, and event promotions.

•     Wrote press releases for major expansions, contributing to increased game visibility.